Frequently Asked Questions (FAQ)
| What is a solid surface? | Solid surface is a man-made composite of acrylic and polyester polymers, mined mineral and natural earth pigments. Seamless, non-porous, heat & scratch resistant, renewable, durable, and beautiful; solid surfaces are a leading innovation in countertop technology. |
| What is a quartz hard surface? | A quartz hard surface is an engineered mixture of 93% pure mined quartz and resin binding materials. Quartz surfaces are a leading countertop application; Non-porous, absolutely stunning and extremely practical and durable. |
What is a natural surface? | We offer a vast selection of unique one-of-a–kind granite, marble, and soapstone mined and imported from all corners of the globe. The selection is durable, practical, and renowned for their unsurpassed beauty, and suitable for most any demanding application. |
| What surface is best for my project? |
Each surface offers excellent opportunities for the design of kitchen and vanity countertops, shower and tub surrounds, and many other applications. A combination of materials can provide spectacular results. Surfaces vary in terms of cost, resistance to heat, scratching, and aesthetic appeal. |
| How do I maintain my surface? |
Each surface has unique characteristics that affect the proper course of care and maintenance. Common
sense, in terms of limiting surface exposure to excessive blunt force, scratching, heat, or chemicals,
is always advised.
Please refer to our Care and Maintenance instructions, as follows:
Care & Maintenance
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| What information about my project is needed, for surface design? | Basic information such as the floor plan and base cabinet layout and dimensions are necessary. Other useful information includes: placement and type of appliances and sink and faucet choices. Your designer will ask you about these and other details of your project. |
| How long does the order process take? | Once all necessary information is received and final choices have been confirmed, an on-site field template and measure will be scheduled. Once the template has been made, the production process will typically be completed within two weeks. |
| How long does installation take? | Our experienced field technicians will typically finish a kitchen and vanity installation in one day. |
| Does my surface have a warranty? | Most of our products carry a manufacturer’s limited warranty. Please refer to our Warranty information, as follows:
Warranty Information
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